Clarks at 418 Grand Ave West, Bldg 4, Southlake

Reviews

• Austin Hutton

  Jun 08, 2018
  ★ ☆ ☆ ☆ ☆
  I called the store to see if a particular shoe was in stock in my size..."yes..both 11 and 11.5". Drove 30 minutes to the store..first clerk goes back and comes out....'no we don't have any of that style in 11 or 11.5" Who did I talk to then? Another clerk comes up..recalls the conversation and goes in the back returning with two boxes...sets the boxes down in front of me and walks away... I opened the boxes...wrong shoes...completely different model. "Oh sorry...we can't tell what's in the box" Zero interest in selling, no idea about the product, and not even a remote attempt at customer service... ..out of the four sales people in the store not one of them even bothered... lovely way to run a retail operation. Then ... for the topper... called their 800# to complain... first call disconnected after 20 minutes on hold... finally got through on the second call after another 10 minutes on hold... So..clearly 'customer service' is a economic decision in cost avoidance. The agent I spoke could confirm product was in stock and claimed have taken down my information and passed along to the managers who keep track of store operations... we'll see

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